Customer Privacy Statement

Last updated: October 16, 2025

Kumo HR, Inc. ("Kumo HR") values your privacy. To learn more about what personal and user data Kumo HR collects, uses, retains and shares; how we protect your personal data; and what choices and means of control you have over your personal data, please read this statement in its entirety.

If we make important changes to this privacy statement, we will post a notice on our website and/or contact our customers as appropriate or as required by applicable law.

Table of Contents

  1. 1. What does this privacy statement cover?
  2. 2. What personal, user and product data does Kumo HR collect and how does Kumo HR use and share the personal data it collects?
  3. 3. Does Kumo HR use cookies and related technologies on its websites?
  4. 4. Does Kumo HR collect personal data from children?
  5. 5. How long does Kumo HR retain the personal data it collects?
  6. 6. Does Kumo HR sell personal data?
  7. 7. Does Kumo HR transfer personal data across borders?
  8. 8. How does Kumo HR protect personal data?
  9. 9. How can I review, correct, amend or delete my personal data?
  10. 10. How can I contact Kumo HR?

1. What does this privacy statement cover?

This statement describes Kumo HR's customer privacy practices for our Kumo HR-branded global websites, Kumo HR services, Kumo HR customer sales and marketing activities, and Kumo HR customer services and support functions, among others. This statement does not apply to Kumo HR employee data practices.

Please also note that certain Kumo HR websites, or software experiences may have links to third-party websites or services. In most cases, those third-party resources are subject to the privacy practices and policies of those third parties and not Kumo HR.

2. What personal, user and product data does Kumo HR collect and how does Kumo HR use and share the personal data it collects?

Kumo HR may collect certain categories of data about you when you use our websites; use our services; receive our marketing communications; interact with our customer service and support teams; and in other contexts. The data we collect can be broadly categorized as follows:

Personal Data

This is individually identifiable data that you may choose to provide us. This may include basic information such as your email address and phone number, or more sensitive information such as your full date of birth or your payment information.

User Data

This is data that we collect from users of our services. User data could include personal data such as your unique Kumo HR user ID or account username and password, but sometimes this user data is anonymous or "pseudonymous", i.e., certain user data that could be made identifiable if associated with personal data.

Location Data

This is data we collect that help us determine a location based on your IP address in order to customize our Service and for other uses consistent with this Privacy Statement.

Kumo HR has various uses for your personal and user data you provide to us. Here are the principal contexts in which we may use, retain and share your personal and user data:

Websites and Account Management

Most often, you may browse our websites without providing any personal data to us. However, if you choose to establish a user account with Kumo HR, engage in e-commerce, sign up for marketing communications, or interact with our customer service teams or participate in a forum on our website, we will likely need to collect some personal or user data from you. In addition, our web servers automatically collect certain data by default, such as IP addresses and other activity logs. This type of data is used for website security and site improvement purposes. Much of that data is not readily identifiable and is usually kept anonymous. In order to maintain and improve our websites, Kumo HR uses third-party hosting, content management and security partners, vendors and suppliers.

Sales

If you decide to purchase a service from Kumo HR, we will need to collect certain personal data from you, including payment-related information. Typically, we use third party partners, vendors and suppliers, such as payment processing companies during our sales.

Marketing & Social Media

You may choose to receive Kumo HR marketing communications, participate in an event/contest/promotion with us, or connect with Kumo HR via social media. If you do so, we will collect certain personal data about you, such as your contact information, social media profile information and, in order to determine your eligibility for a contest or promotion, your full or partial dates of birth. Kumo HR may share your personal data with our marketing agencies and partners to carry out our marketing campaigns, contests and promotions. If you wish to unsubscribe from our marketing, please follow the opt-out link in the communications you receive from us; update your contact preferences in your Kumo HR account settings; or contact us directly.

Product Registration

If you use Kumo HR services, you may choose to establish a Kumo HR user account. A Kumo HR user account profile may include your username, password, settings, preferences, contact information, device ID information, and related data. Kumo HR may share this information with other Kumo HR subsidiaries and affiliates and vendors and suppliers, such as third-party hosting partners. Certain Kumo HR product settings, preference information, applications history and location-based information may be used by Kumo HR product development and improvement and customer service teams if you choose to enable enhanced customer support services.

Customer Service & Support

If you choose to interact with Kumo HR customer service and support – whether it be via our website, social media, chat, email or phone – Kumo HR customer service teams (some of whom work for outsourced vendors and suppliers of Kumo HR) may have access to your account information, product information, contact information and payment information. You may also be required to answer certain security questions to verify your identity and your call or session with Kumo HR customer support may be recorded for quality and training purposes.

Job Opportunities

You may choose to apply for employment opportunities at Kumo HR through the Kumo HR website. If you complete an application for a job at Kumo HR, we may collect your contact information, job history info and certain other information that may be required or allowed under applicable laws to screen candidates for employment. We may share this information with other Kumo HR subsidiaries and affiliates and vendors and suppliers who provide us with candidate search and hiring services.

3. Does Kumo HR use cookies and related technologies on its websites?

Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer. Websites, including Kumo HR's sites, use cookies to help remind us who you are when you visit our site; to help you navigate our site during your visits; and to save preferences and shopping cart contents for you so you will not have to re-enter them.

Kumo HR may also use cookies to store and help track information about you, including for online advertising purposes and specifically to determine which interest-based ads to display. Where required by applicable law, Kumo HR will acquire consent from you prior to using certain cookies during your Kumo HR website experience or will offer you the opportunity to choose which types of cookies to enable or disable.

To serve and manage cookies, and related technologies such as tags and website data analytics tools, Kumo HR may use products and services hosted by companies such as Google, Facebook and X. These services may collect information, such as your IP address, sent by your browser or via cookies.

The use of such cookies is relatively standard. Most browsers are initially set up to accept them. However, if you prefer not to store cookies, you can choose to:

  • not use our sites
  • set your browser to notify you when you receive a cookie
  • set your browser to refuse to accept cookies
  • update or change your cookie preferences through our website tool
  • delete our cookies after visiting our site
  • browse our site using your browser's anonymous usage setting (e.g., "Incognito" mode in Chrome)

You should also understand that some features of the Kumo HR website might not function properly if you do not accept cookies.

If you do not know how to control or delete cookies or would like to opt-out of receiving certain targeted ads based on your browsing history, you may wish to visit https://www.networkadvertising.org/choices/, https://www.aboutads.info/, or https://www.youronlinechoices.eu/ for detailed guidance, including opt-out instructions.

4. Does Kumo HR collect personal data from children?

Kumo HR's websites, products and services are intended for adults aged 18 and older. Typically, if we become aware that we have collected personal data from persons aged 17 and under, we will take appropriate steps to delete and purge that data.

If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

5. How long does Kumo HR retain the personal data it collects?

Kumo HR intends to retain personal data only as long as necessary to complete the purposes of use described above in section 2. When those purposes have been fulfilled, we will securely delete personal data as appropriate. However, we may retain your personal data as long as any of the following circumstances apply:

  • your Kumo HR account or marketing subscription is active
  • to provide you with services or support that you have requested
  • to comply with applicable laws, including for tax and audit purposes
  • to enforce Kumo HR's rights, including litigation and debt collection

6. Does Kumo HR sell personal data?

While Kumo HR may share personal data it collects pursuant to the purposes described above in section 2, Kumo HR does not sell personal data. If Kumo HR did decide to sell personal data at any point, we would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.

In addition, please note that if Kumo HR or any of its businesses or operations were to be sold to another entity at any point, that sale could involve the transfer of personal data held by Kumo HR to the acquiring organization. In such a circumstance, Kumo HR would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.

7. Does Kumo HR transfer personal data across borders?

Kumo HR may collect, process, use, retain and transfer personal data across borders in order to fulfill our purposes of use as described above in section 2. This may include transfers of personal data to countries that may not have equivalent privacy or data protection laws to those in your own country.

However, regardless of where we transfer personal data to, Kumo HR takes appropriate steps to ensure that your personal data enjoys consistent standards of care. This includes signing contracts between Kumo HR affiliates and with our vendors and suppliers to make sure that both parties are following consistent privacy and security principles, processes and protections.

For transfers involving European personal data, Kumo HR uses Standard Contractual Clauses with its partners.

8. How does Kumo HR protect personal data?

Kumo HR believes that privacy and security go hand-in-hand. We use appropriate physical, technical, and administrative controls to protect the personal data we are responsible for. That includes encryption and other enhanced security measures, where appropriate or required. We also take appropriate steps to make sure that our vendors, suppliers and certain other partners adopt consistent standards of protection for the personal data that Kumo HR is responsible for.

However, it is important to note that no technology is guaranteed to be invulnerable to threat or attack. Therefore, please be sure to exercise care when using any website or product. If technology you use is configured with privacy or security controls or features, please be sure to utilize those.

9. How can I review, correct, amend or delete my personal data?

If you have a Kumo HR account, you may have the ability to review, correct, amend or delete your personal data through your account profile. To do so, please visit your account and click on "Settings".

In addition, under this privacy statement and certain applicable laws, you may submit a request to Kumo HR to review, correct, amend or to delete your personal data that Kumo HR has about you. You may also have the right to request a machine-readable copy of your personal data. To submit such a request to Kumo HR, please contact us at privacy@kumohr.com.

Please note that we will review, respond to and act upon such requests as soon as possible and in accordance with applicable laws. We are also required to verify your identity before granting you access to your personal data. If you have a Kumo HR account, we may verify your identity by requiring you to sign into your account. If you do not have a Kumo HR account, or an email address on file with us, then we may request additional limited information from you in order to verify your identity. Please note that if you do not have an account with Kumo HR, or an email address on file, or if we are unable to verify your identity in our records, we may deny your request.

You may also use an authorized agent to submit a request under this section on your behalf. If you choose to have an authorized agent submit such a request on your behalf, Kumo HR will require: (i) You to provide the authorized agent written permission to do so; and (ii) your agent to verify their identity directly with Kumo HR. Kumo HR may deny a request from an agent that does not meet these requirements.

In addition, you have the right to raise questions or complaints with your applicable national data protection authority at any time.

10. How can I contact Kumo HR?

If you have any additional questions, complaints or concerns regarding privacy at Kumo HR, please feel free to reach us at the following:

Email: privacy@kumohr.com

Address: Kumo HR, Inc., 123 Innovation Drive, San Francisco, CA 94105

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